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Professional Services and Support

Doubleknot offers a range of services to help our clients expand their understanding of Doubleknot, train staff and ensure that your organization makes the most effective use of our integrated suite of tools.

Services Included with Every Subscription

The following Doubleknot services are unlimited and offered free of charge:

  • Initial Training. Whenever your organization adds a Doubleknot module, we’ll provide comprehensive training as part of the initial startup package.
  • Email and Telephone Support. Doubleknot provides unlimited email and telephone support to all Doubleknot-trained personnel.
  • Configuration Review. After your team has completed training, the Doubleknot support team will review any event, program, camp, survey, newsletter or membership that you create to ensure that the configuration meets your requirements and is easy for constituents to use. We’ll review all the settings including discounts, payment schedules, billing reminders and custom forms, and make recommendations as needed to improve the customer’s experience and ensure that administrators can easily find the information they need.
  • Doubleknot Service Overview. Doubleknot is a powerful integrated tool for managing almost every aspect of your organization. When new executives, directors or senior staff come on board, they might not realize the scope and power of the Doubleknot solution. And, if your organization is only using one of Doubleknot’s features, you might not know about other features that are included with your subscription! (For example, did you know that online donations and integrated checkout donation requests are already built in to your subscription?) We will gladly provide a customized overview and demo of your current service to introduce (or re-introduce) personnel to Doubleknot’s powerful features, explain how your organization already uses Doubleknot and discuss ways that you can realize additional benefits from Doubleknot’s integrated product suite.
  • Interactive Webinars. Doubleknot frequently offers educational webinars on best practices, upcoming features and enhancements and other topics of interest. Attendees can ask questions that the presenter answers in real time. (Past webinar videos are available online.)

Add-On Custom Services

During busy periods and personnel changes, your organization might not have the time or resources to set up new events, facilities, memberships, tickets, reports, newsletters, photo albums or web pages (to name a few of Doubleknot’s features!). You can purchase a block of four dedicated hours of support that you can use any way you want, including:

  • Training new staff
  • Setting up and managing events, including special events, classes, camps and educational programs with multiple sessions and options
  • Adding a new facility, birthday party or group visit option
  • Setting up custom forms and payment schedules
  • Setting up new fundraising campaigns including “adopt-an-animal” or “adopt-an-exhibit” programs, recurring donations, integrated checkout donation requests, custom documents and more
  • Adding or modifying membership types
  • Creating a custom newsletter template
  • Creating custom reports

Support hours never expire, so you can always get the extra help you need whenever you need it.

Always-Available Resources

The following resources are always available for Doubleknot customers after logon:

  • Comprehensive printable documentation. In the Administer panel, click User Manuals.
  • Indexed online help. At the top of any page, click Help.
  • Friday News. The weekly Friday News contains important announcements, introduces new and enhanced features and delivers hints and tips for efficient use of Doubleknot. Click here to sign up for the Friday News.
  • Webinar videos. If you missed one of our free webinars, the videos are always available online. At the top of any page, click Training Videos.
  • Blog. The Doubleknot blog is updated several times a week with the latest information about Doubleknot as well as articles of interest to nonprofits and mission-based organizations. Read the blog at blog.doubleknot.com.
  • @DoubleknotInc on Twitter. Important time-sensitive information will always be posted to Twitter immediately. Follow @DoubleknotInc on Twitter and set your notifications to alert you when we tweet.

Doubleknot, LLC
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 | [email protected]
© 2016 Doubleknot, LLC All rights reserved.

Doubleknot, Inc.
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 | [email protected]
© 2015 Doubleknot, Inc. All rights reserved.